Return & Refund Policy

Princim makes premium-quality products that are 100% original as your body desires. We hope you like and enjoy our products. We strive to ensure your complete satisfaction with every purchase. you're not totally satisfied with your purchase, we're here to help you out. Our Return, Exchange & Refund Policy outlines our procedures and guidelines to facilitate a smooth experience for you.
7-Days Satisfaction Guarantee
Our products are backed by a 7-day satisfaction guarantee. If you are not completely satisfied with your purchase within 7 days of receiving it, you are eligible for a return, exchange, or refund.
Eligibility Criteria
To be eligible for a return, exchange, or refund, please ensure the  following:

• The item must be unused, unwashed, and in the same condition as you received it.
• It must be in its original packaging with all tags intact.
• Proof of purchase is required.
• The product can only be replaced if you received the defective product in the wrong color or size.

Initiating a Return or Exchange To begin the process of returning, exchanging, or getting a refund, follow these instructions:
Returns and Exchanges: Initiate your return or exchange directly through our website.

Simply log in to your account, navigate to your order history, and select the item(s) you wish to return or exchange.Continue with the steps to complete the process. 

Note: For any order, if you apply for an exchange or return more than once, INR 75 will be charged for shipping, which is payable at the time of delivery.

Refunds: Refunds are processed automatically for eligible returns. Once your return is approved and received, your refund will be initiated through your original method of payment.

Need assistance? Talk to customer care: If you require any assistance or have questions about the return, exchange, or refund process, our customer care team is here to help.

You can reach us via email at [customer service email] or by phone at [customer service phone number]. We're dedicated to ensuring that your experience with Princim is seamless and satisfactory.

Return Shipping If the return, exchange, or refund is due to a fault on our part (e.g.,incorrect item received, defective product), we will cover the return shipping costs. However, if the return is due to personal preference or other reasons not attributable to Princim, the customer is responsible for return shipping costs.

Processing Time Once we receive your returned item, our team will inspect it and notify you of the status of your return, exchange, or refund. Please allow up to [number] business days for the processing of your request.

Exclusions Please note that certain items are not eligible for return, exchange, or refund, including:

● Items that have been worn, washed, or altered
● Innerwear that has been removed from its original packaging and tags.
● Items purchased as part of a promotional offer or final sale Non-Returnable Item:

Women's innerwear cannot be returned. If you receive a defective product, it can only be exchanged for a replacement.

Contact Us
If you have any questions or concerns regarding our Return, Exchange & Refund Policy, please feel free to contact our customer support team. We're here to assist you and ensure your shopping experience with Princim is a pleasant one. support@princim.in